Shipping & Return Policy

Mode of Shipment
Orders shipped within Singapore is free of charge. As our products are fragile, they are carefully shipped via our courier partner, Ta-Q-Bin. We do not ship to multiple addresses right now, but if you require such services, please let us know via email or you can reach us at +65 6299 4050. We are unable to provide shipping to other countries at the moment, but we are working on it.

Mode of Payment
We accept payment via Paypal, VISA and Mastercard. We are unable to provide Cash on Delivery.

Order Processing
Our order processing team will process your order within 1 working day and shipped within 1 - 3 business days. If you would like to add items to your order, you can reach us via email or at +65 6299 4050.

Shipping Rates
We provide free shipping to our valued customers and partners for shipping to any street addresses in Singapore. 

Returns 
It is our utmost concern that our products are the best quality. We offer an exchange service for any item (except Sachet and Reeds) in its original unopened packaging within 14 days of receipt. 

To initiate an exchange, simply send us an email with your order number. Our customer service representative will work with you on your exchange. 

Tax
The price of our products are in Singapore Dollars and are inclusive of 7% GST.

Order Status
To check on your order status, you can drop us an email with your order number, or check your shipping status here.